Resolved

The issue with my NOL card has now been solved. Finally! After almost three weeks!

According to the RTA Customer Representative who called me yesterday, the reason why the machine and system showed that it was expired was “due to technical issues.” He didn’t give any other explanation or provide any other details as to why it took so long, but he did apologize many times.

Ok fine. At least I can recharge and use it again until it officially expires in October.  I can now return Hubby's card to him so he doesn't have to dig in his pockets or search the car for coins for parking tickets.

Thank you, RTA. But next time, please solve these issues faster. And give us clearer reasons and updates on the investigation statuses regularly.